Refund policy

1. Return Eligibility:

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Items must be unused, unworn, and in their original packaging with tags attached.
Personalized items and final sale items are not eligible for return unless they are incorrect or damaged upon receipt.

2. Refunds:

Refunds will be issued within 3 days in the original form of payment.
Shipping and handling charges are non-refundable unless the item received is damaged or incorrect.

3. Exchanges:

We offer exchanges for a different color of the same item, depending on availability.
If you would like to exchange an item for a different product, you will need to return the original item and place a new order.

4. How to Initiate a Return or Exchange:

Please contact our customer service team at  help.rudraprayag@gmail.com to initiate a return or exchange within 5 days placement of order.
Provide your order number and reason for return or exchange.
Our team will provide you with instructions on how to return the item.

5. Return Shipping:

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

6. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately for assistance.

7. International Returns:

International returns may be subject to additional shipping fees and customs duties. Please contact us for more information.

8. Store Credit:

Store credit may be offered as an alternative to refunds, depending on the circumstances of the return.

Please let us know if you have any further questions or if there's anything else we can assist you. We value your satisfaction and aim to provide a seamless shopping experience at RUDRAPRAYAG.